Name: How to Think Better: Implications of Cognitive Bias in Telephone Triage (Preview)
Uploaded: 2021-03-02T15:35:06-05:00
Description: Cognitive bias and heuristics (mental shortcuts) are explored with the medical director of a large hospital-based call center. Gain an understanding of how cognitive bias may negatively impact the quality of telephone triage and learn strategies to minimize its effects on patient care…

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