Introduction of a 24/7 COVID Hotline in Telehealth Triage

Date

April 22, 2022

Background: Improving access to care and limiting unnecessary exposure to COVID-19 during a pandemic by creating and implementing a COVID-19 hotline for the community.

Patients will be able to call 24 hours a day, 7 days a week for information, medical advice, testing, and vaccination relating to coronavirus.

Methods: Data was collected from a single telehealth triage nursing department for one year. Information collected included number of incoming COVID calls and number of incoming calls for all lines.

Results: Over 30% increase in calls directed to the RN telehealth triage team minimizing community exposure to COVID and improving access to care during a pandemic.

Conclusions: Improved access to care during a pandemic. 41, 347 same-day telehealth COVID-19 appointments with COVID-19 providers were completed. 19, 064 COVID-19 patients were managed by the telehealth triage nurses. 504 patients enrolled and monitored in the hospital in the home program beginning April 30, 2020, during after-hours, weekends, and holidays.

Speakers

Maureen Hall, BSN, RN, CMSRN

Crystal Kneale, MSN, RN, CMSRN

Specialties

Telehealth

General

COVID | hotline

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