Error loading player: No playable sources found

P091

Introduction of a 24/7 COVID Hotline in Telehealth Triage

Date
April 22, 2022

Background: Improving access to care and limiting unnecessary exposure to COVID-19 during a pandemic by creating and implementing a COVID-19 hotline for the community.

Patients will be able to call 24 hours a day, 7 days a week for information, medical advice, testing, and vaccination relating to coronavirus.

Methods: Data was collected from a single telehealth triage nursing department for one year. Information collected included number of incoming COVID calls and number of incoming calls for all lines.

Results: Over 30% increase in calls directed to the RN telehealth triage team minimizing community exposure to COVID and improving access to care during a pandemic.

Conclusions: Improved access to care during a pandemic. 41, 347 same-day telehealth COVID-19 appointments with COVID-19 providers were completed. 19, 064 COVID-19 patients were managed by the telehealth triage nurses. 504 patients enrolled and monitored in the hospital in the home program beginning April 30, 2020, during after-hours, weekends, and holidays.

Speakers

Speaker Image for Maureen Hall
Maureen Hall, BSN, RN, CMSRN
Speaker Image for Crystal Kneale
Crystal Kneale, MSN, RN, CMSRN

Specialties
General

Related Products

Thumbnail for The Use of Telehealth Modalities and COVID Simulations to Prepare Bachelor of Science Nursing (BSN) Students for the Future of Healthcare
The Use of Telehealth Modalities and COVID Simulations to Prepare Bachelor of Science Nursing (BSN) Students for the Future of Healthcare
The purpose of creating telehealth scenarios and the implementation of COVID-19 training was to prepare undergraduate nursing students for the future of primary healthcare and the delivery of that care using telehealth modalities and COVID simulators…
Thumbnail for Virtual Precepting for Triage RNs Transitioning into Practice in the Ambulatory Care Setting
Virtual Precepting for Triage RNs Transitioning into Practice in the Ambulatory Care Setting
As technologies and telemedicine soar, our academic healthcare institution has adopted several advanced technologies including high- and low-fidelity simulations, self-guided electronic learning modules, and webinars into clinical orientation to supplement current classroom learning…
Thumbnail for Real-Time Virtual Triage
Real-Time Virtual Triage
Background: During a global pandemic, the need for a rapid switch to telemedicine was indicated. Having important clinical information documented and technical support prior to the appointment is essential to facilitate a more comprehensive and efficient virtual visit…
Thumbnail for Infusing Hope: Implementing a Monoclonal Antibody Infusion Therapy Pathway for COVID-19 Patients
Infusing Hope: Implementing a Monoclonal Antibody Infusion Therapy Pathway for COVID-19 Patients
In November 2020, during the COVID epidemic, monoclonal antibody infusions such as bamlanivimab were identified as an effective treatment for more severe cases of SARS-CoV-2 and were given emergency use authorization (EUA) from the U.S. Food and Drug Administration (FDA, 2020)…