Module 3: Care Coordination and Transition Management: Education and Engagement of Patients and Families

Patient education is a process of assisting individuals to learn about their health care and influence behaviors to increase health and independence. Education of families is important in supporting the patient with the expectation that patients and families will adapt and apply health practices to improve health care outcomes. To achieve this goal, patients and families need to understand health, illness, and influencing factors through communication that meets their level of understanding in a manner that is respectful and engaging.

A review of education principles and theories of learning which support the RN in the CCTM role will be discussed; as will methods to assess patient and family learning needs that promote an open learning environment in which they can work toward self management and optimal health.

Purpose Statement:
The purpose of this chapter is to enable the reader to identify methods to assess patient and family learning needs, create learning opportunities, and promote an open learning environment in which the learner works toward self-management and optimal health.

Contact hours available until 3/31/2020.

Learning Outcome:
After completing this learning activity, the learner will be able to identify methods to assess patient and family learning needs and promote an open learning environment in which the learner works toward self-management and optimal health.

Objectives:
1. Identify patient and family education needs, goals, and expected behavioral outcomes.
2. Discuss steps to assess learning needs, readiness to learn, health literacy needed to plan, implement, and evaluate education and learning across the lifespan for patients and family members.
3. Employ methods to engage patients/families and caregivers in health care.
4. Review educational principles and theories of learning.
5. Apply methods of teaching and learning that focus on special populations and how they best learn, assimilate information, and improve outcomes.
6. Employ methods such as “teach back” to assess learning and health literacy.
7. Demonstrate the knowledge, skills, and attitudes required for patient education and engagement in learning.

Requirements for Successful Completion:
1. Read the PDF handout which is the chapter of the CCTM Core Curriculum that corresponds with this module.
2. Listen the module in its entirety.
3. Complete the online CNE evaluation.

Faculty, Planners and Authors Conflict of Interest Disclosure:
Speaker(s) have no disclosures to declare.

Commercial Support and Sponsorship:
No commercial support or sponsorship declared.

Accreditation Statement:
This educational activity has been co-provided by Anthony J. Jannetti, Inc. and AAACN.

Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.