Quality Assurance in Telephone Triage: Are We Measuring the Right Things?

Date

December 14, 2010

Join us for this critical-thinking learning experience as we rethink the conventional wisdom related to QA in telephone triage. We will examine systems and processes that support quality care delivery including staffing, access, policies and call flow; as well as address strategies to improve quality in the delivery of telephone triage services

Contact hours available through December 14, 2012

Speaker

Carol Rutenberg, MNSc, RN, AMB-BC, C-TNP

President, Telephone Triage Consulting, Inc

Related Products

Medical Home Model and Review of the NCQA Certification

* Describe the evolution of the Medical Home Model

The Impact of Trauma on the Health and Wellbeing of Pediatric Patients

This presentation will discuss the principles of trauma informed care and the impact toxic stress plays in acute and chronic healthcare issues in pediatric patients…

Medical Call Centers and the Medical Home - The Future is Now

Medical call centers have traditionally played a mainly adjunct role to the primary care practice of medicine. This session will explore the future relationship of the medical call center to the primary care practices of the future and of the patient-centered medical home…

Leadership in the New Era of Work

Leadership in a new era of work is defined by adaptation, flexibility, innovation and creativity. Modern leaders must be both inclusive and responsive to the needs of those they lead and the communities they serve. But most importantly, they must be true and authentic to themselves…