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Quality Assurance in Telephone Triage: Are We Measuring the Right Things?
Date
December 14, 2010
Join us for this critical-thinking learning experience as we rethink the conventional wisdom related to QA in telephone triage. We will examine systems and processes that support quality care delivery including staffing, access, policies and call flow; as well as address strategies to improve quality in the delivery of telephone triage services
In this webinar, we will discover how national standards for Culturally & Linguistically Appropriate Services inform how to effectively utilize language access services for your patients and colleagues…
Leadership in a new era of work is defined by adaptation, flexibility, innovation and creativity. Modern leaders must be both inclusive and responsive to the needs of those they lead and the communities they serve. But most importantly, they must be true and authentic to themselves…
Telephone triage can be difficult enough without adding a pandemic to the mix. Both experienced telephone triage nurses and nurses who are just taking on this challenge for the first time are trying to keep up with new information as it emerges…
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