Reducing CHF Readmissions with Discharge Follow-Up Calls in a Telephone Triage Call Center Setting: Does it Work?

This session focuses on whether or not readmissions can be reduced by calling discharged patients with a diagnosis of congestive heart failure 24 to 48 hours after discharge. What are the benefits of using nurses in a telephone call center setting for this function? We share our experiences, pitfalls, and results to help answer these questions. We also explore the role of leadership support and formulating scripting to help other nurses implement strategies and solutions in their own arenas of care.

Contact hours available until 4/23/2015.

Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online CNE evaluation.

Faculty, Planners and Authors Conflict of Interest Disclosure:
Presenter(s) have no disclosures to declare.

Commercial Support and Sponsorship:
No commercial support or sponsorship declared.

Non-Endorsement of Products:
Accreditation of activities for contact hours does not imply approval or endorsement of any product, advertising, or educational content by Anthony J. Jannetti Inc., AAACN, or the American Nurses Credentialing Center’s Commission on Accreditation.

Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.

Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation.

AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.

Objectives:

• List three areas of challenges resulting in readmission.
• Define metrics for baseline and outcomes.
• Identify benefits of discharge follow-up calls provided by nurses.