Telehealth SIG - From Ink to Impact: Creation of a Telephone Triage Audit Tool (Scorecard)

Telephone triage as a professional nursing practice lacks the evidence to support the concepts of improved patient outcomes and patient safety; thus, it is imperative that nurses engage in the development of science to improve practice. This presentation describes a study to create a valid and reliable telephone triage audit tool in the form of a scorecard to improve standardization of care, adherence to the nursing process, use of critical thinking, and evidence of clinical judgment.

Continuing Education Instructions and Disclosure Information:

Contact hours available until 5/24/2027.

Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online nursing continuing professional development (NCPD) evaluation. You will be able to print your NCPD certificate at any time after you complete the evaluation.

Disclosure of relevant financial relationships with ineligible companies (planners, faculty/speakers, reviewers):

Planning Committee Disclosures:
There are no Planning Committee disclosures to declare.

Speaker Disclosures:
There are no speaker disclosures to declare.

Commercial Support:
No commercial support declared.

Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and the American Academy of Ambulatory Care Nursing (AAACN).

Anthony J. Jannetti, Inc. is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.

AAACN is an approved provider of continuing nursing education by the California Board of Registered Nursing, provider number CEP5366.

Learning Outcome:
After completing this learning activity, the participant will be able to critically evaluate the effectiveness of a telephone triage documentation audit tool in standardizing professional nursing practice across ambulatory care settings.