Telehealth Special Interest Group (SIG) Session: Diving into the Deep End: Utilizing Your Data Pool for Focused Deep-Dives to Drive Change and Efficiency for Clinical Triage Call Centers

Clinical triage call centers produce a significant amount of data related to call volumes and productivity. In large academic medical centers with ambulatory care clinics, utilization of RNs for improved quality of nursing care comes at a high cost and requires meaningful use of data to improve process and ensure efficient use of resources. This session demonstrates how leadership can transform standardized reports and information to identify trends and outliers for focused deep dives to drive process improvement.

Continuing Education Instructions and Disclosure Information:

Contact hours available until 4/15/2025.

Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online nursing continuing professional development (NCPD) evaluation. You will be able to print your NCPD certificate at any time after you complete the evaluation.

Disclosure of relevant financial relationships with ineligible companies (planners, faculty/speakers, reviewers):

Planning Committee Disclosures:
There are no Planning Committee disclosures to declare.

Speaker Disclosures:
There are no speaker disclosures to declare.

Commercial Support:
No commercial support declared.

Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and the American Academy of Ambulatory Care Nursing (AAACN).

Anthony J. Jannetti, Inc. is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.

AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.

Learning Outcome:
After completing this learning activity, the participant will be able to identify at least two ways to evaluate inefficiencies in medical triage call centers.