Name: Telephone Triage Program Design and Implementation in the Clinic Setting: Lessons Learned in 20 Years of Consulting (Preview)
Uploaded: 2016-11-01T09:00:38-04:00
Description: Explore the program design elements necessary to support the role of the RN in telephone triage outside the formal call center setting. Emphasis on appropriate staffing, training, access, call flow, utilization of decision support tools, documentation, and formalized clinical practice…

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