Telephone Triage: To Err is Human, To Delay Is Deadly

Contact hours available until 4/18/17.

Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.

Disclosures:
No faculty, planning committee members, poster presenters, or presenters disclose a potential or actual conflict of interest.

Commercial Support and Sponsorship:
No commercial support or sponsorship declared.

Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.

Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366. 

Objectives:
1. Describe four types of errors in telephone triage. 
2. Describe four current trends related to errors of communication, assessment, continuity, and human error. 
3. List three policies to avoid delay in care. 
4. Define key system improvements needed for safety.