Error loading player: No playable sources found
123
Telephone Triage: To Err is Human, To Delay Is Deadly
Date
April 15, 2015
Credits
1 CH | Expired April 18, 2017
$25
Standard Price
Contact hours available until 4/18/17.
Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.
Disclosures:
No faculty, planning committee members, poster presenters, or presenters disclose a potential or actual conflict of interest.
Commercial Support and Sponsorship:
No commercial support or sponsorship declared.
Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.
Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.
AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.
Objectives:
1. Describe four types of errors in telephone triage.
2. Describe four current trends related to errors of communication, assessment, continuity, and human error.
3. List three policies to avoid delay in care.
4. Define key system improvements needed for safety.
Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.
Disclosures:
No faculty, planning committee members, poster presenters, or presenters disclose a potential or actual conflict of interest.
Commercial Support and Sponsorship:
No commercial support or sponsorship declared.
Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.
Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.
AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.
Objectives:
1. Describe four types of errors in telephone triage.
2. Describe four current trends related to errors of communication, assessment, continuity, and human error.
3. List three policies to avoid delay in care.
4. Define key system improvements needed for safety.
Speaker
Sheila Wheeler, MS, RN
General
Session Categories
Related Products
Telephone Triage Program Design and Implementation in the Clinic Setting: Lessons Learned in 20 Years of Consulting
Explore the program design elements necessary to support the role of the RN in telephone triage outside the formal call center setting. Emphasis on appropriate staffing, training, access, call flow, utilization of decision support tools, documentation, and formalized clinical practice…
Diagnostic Reasoning Over the Telephone? Oh, Yes, We Do!
Contact hours available until 4/18/17…
Maximizing the Medical Assistant Role in New Models of Care
Contact hours available until 4/18/17…
