The Evolution of Enhancing Patient-Practice Communications: Changing the Tires While the Bus is Going 120 mph

Contact hours available until 4/18/17.

Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.

Disclosures:
No faculty, planning committee members, poster presenters, or presenters disclose a potential or actual conflict of interest.

Commercial Support and Sponsorship:
No commercial support or sponsorship declared.

Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.

Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366. 

Objectives:
1. Describe path to increasing patient and family satisfaction (ease of getting clinic on the phone) and improving patient access.
2. Define ways to increase “first contact” resolution, whether contact via traditional call center model or through patient portal.
3. Illustrate how to facilitate patient needs and provider workflow by maximizing RN practice.