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telephone triage
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Showing results 1 - 20 of 49
Identification254DateApril 4, 2024Credits1 CH | Available until April 6, 2026This session discusses the need for and the implementation of a comprehensive telephone triage training program for ambulatory care nurses at a large academic medical center…Speakers
SpecialtiesGeneralTracks$38Standard PriceMembers save $13
Identification142DateApril 3, 2024Credits1 CH | Available until April 6, 2026In these short rapid-fire presentations, multiple speakers highlight approaches to managing issues related to telehealth in the practice environment…Speakers
Kim Trost, BSN, RN, NE-BCMichelle Medina-Smuck, MSN, RN, NPD-BCEmily Chapman, Master of Advanced NursingSpecialtiesGeneralTracks$38Standard PriceMembers save $13
Identification123DateApril 3, 2024Credits1 CH | Available until April 6, 2026Telephone triage protocol usage as a decision support tool and to help guide nursing judgment is essential for all clinic nurses because telephone triage is a high-risk nursing practice…Speaker
Michaelene Wolff, BSN, RN, OCN, AMBBCSpecialtiesGeneralTracks$38Standard PriceMembers save $13
Identification310DateApril 14, 2023Credits1 CH | Expired April 15, 2025Although sound evidence regarding the role of the registered nurse in the practice of telephone triage has existed in the literature for well over a decade, clinical practice has not kept up, often resulting in unsafe care…Speakers
M. Elizabeth Greenberg, PhD, RN, AMB-BC, C-TNP, CNEClinical Professor, Northern Arizona University School of NursingCarol Rutenberg, MNSc, RN, AMB-BC, C-TNPPresident, Telephone Triage Consulting, Inc$38Standard PriceMembers save $13
Identification253DateApril 13, 2023Credits1 CH | Expired April 15, 2025Clinical triage call centers produce a significant amount of data related to call volumes and productivity…Speaker
Rosemary Ryan, DNP, RN, NEA-BCDirector, Ambulatory Services, University of Alabama at BirminghamSpecialtiesGeneralTracks$38Standard PriceMembers save $13
Identification112DateApril 12, 2023Credits1 CH | Expired April 15, 2025In these short rapid-fire presentations, multiple speakers highlight approaches to managing issues related to telehealth in the practice environment…Speakers
Mari Ann Lewis, BSN, RN, AMB-BC, NPD-BCManager Clinical Education and Professional Development, Ambulatory Operations, UT Southwestern Medical CenterCalli Wood, MSN Ed, RN, NPD-BCDirector of Nursing, Ambulatory Operations, UT Southwestern Medical CenterKathleen Craig, MSN, RNProgram Manager, Video Blood Pressure Program, Veterans AdministrationAndrea Kossoudji , MS, MBA, RN, AMB-BCNurse Educator, New Jersey War-Related Illness and Injury Study Center, Veterans Health AdministrationSpecialtiesGeneralTracks$38Standard PriceMembers save $13
IdentificationFeatured P087DateMarch 14, 2023Problem statement: Patients calling to schedule appointments often speak to non-clinical personnel unqualified to offer medical advice. At this call center, there was not an efficient method to transfer callers with designated high-risk symptoms to a registered nurse…Speakers
Nicole Holmes, BSN, RN, CCCTMNicole McKenzie, MSN, RN, CENGeneral
IdentificationFeatured P085DateMarch 14, 2023Our expansive pediatric primary care network includes 31 offices serving over 250,00 patients across Pennsylvania and New Jersey. Telephone nurse triage services are provided 24 hours per day. A centralized call center provides nurse triage services whenever network offices are closed…Speaker
Karen Lafferty, MSN, RN, CPN
IdentificationCCTM13DateJune 29, 2022Credits2.4 CH | Expired July 1, 2024NOTE: SLIDES FOR THIS SESSION ARE CONTAINED AT THE BACK OF THE PDF HANDOUT WHICH IS AVAILABLE AFTER MODULE IS PURCHASED…Speakers
Kathryn Scheidt, BSN, RN, MSM. Elizabeth Greenberg, PhD, RN, AMB-BC, C-TNP, CNEClinical Professor, Northern Arizona University School of NursingCarol Rutenberg, MNSc, RN, AMB-BC, C-TNPPresident, Telephone Triage Consulting, IncGeneralSession Categories$50Standard PriceMembers save $10
IdentificationP021DateApril 22, 2022In 2020, the COVID pandemic rapidly spread throughout the globe. News of its spread and impact on communities dominated television and media outlets as healthcare facilities were overwhelmed with an increasing census of severely ill COVID patients…Speaker
Brandi McDonald, DNP, RN, CMSRN, PCCN-K, NEA-BCSpecialtiesGeneral
IdentificationP084DateApril 22, 2022Problem: During the beginning of the novel SARS CoV-2 pandemic there was no standardized way to manage the triage of primary care (PC) patients at UC San Diego Health presenting with COVID-like symptoms…Speaker
Heather Hansen, MSN, RNSpecialtiesGeneral
IdentificationP092DateApril 22, 2022In this new age of healthcare, the hour of the day should not impact the quality of care provided to patients. During the middle of the night, patients are often unsure of the severity of their symptoms and seek assistance from urgent care centers, emergency departments (ED) or on-call providers…Speakers
Sheryl Bartlett, BSN, RNAmber Hearron, MSN Ed, RNTelephone Triage Clinical Nurse Educator, UT Southwestern Medical CenterSpecialtiesGeneral
Identification111DateApril 8, 2021Credits0.75 CH | Expired April 15, 2023Cognitive bias and heuristics (mental shortcuts) are explored with the medical director of a large hospital-based call center. Gain an understanding of how cognitive bias may negatively impact the quality of telephone triage and learn strategies to minimize its effects on patient care…Speaker
Danah Rios, MD, MBAMedical Director, Children's Hospital of PhiladelphiaSpecialties$30Standard PriceMembers save $10
IdentificationOD11DateApril 7, 2021Credits1.5 CH | Expired April 15, 2023Explore how one facility implemented a call center to guide and educate patients and providers about COVID-19 and how this model can be utilized for remote monitoring programs for disease processes and outreach support for population health needs…Speaker
Lisa Dutton, MSN, RN-BC, NE-BCProfessional Development Manager, Brigham Women and Children’s HospitalSpecialtiesGeneral$30Standard PriceMembers save $10
Identificationweb210323DateMarch 23, 2021Credits1 CH | Expired March 23, 2023This presentation discusses the strategies and processes on implementing a nurse triage protocol for patients calling with COVID concerns, symptoms, or questions…Speakers
Carol Rutenberg, MNSc, RN, AMB-BC, C-TNPPresident, Telephone Triage Consulting, IncTabitha Anglea, MSN, RN, CCRN-K, CCTM, LNCClinical Manager, HCA HealthcareClaire Anderson, DNP, APRN, FNP-BCDirector of Clinical Services and Advanced Practice Providers, Rush Copley Medical GroupMelissa C. Bowen, MSN, RN, NE-BCAmbulatory Care Nurse Manager, Duke Primary CareSandra M. Coley, BSN, RN, CCTMRegistered Nurse, HCA HealthcareElizabeth Wright, MBA, BSN, RN, AMB-BCClinical Education Specialist, HCA Healthcare$20Standard PriceFree for Members
Identificationweb200924DateSeptember 24, 2020Credits1.5 CH | Expired September 24, 2022This presentation will touch on several areas of test content, including clinical practice, telehealth and telephone triage, medical management systems, education, documentation and informatics, and quality and operations…Speaker
Susan Paschke, MSN, RN, AMB-BC, NEA-BCPart-Time Faculty, Kent State University
The Fourth Aim for Telephone Triage Nurses - One Call Center's Approach to Improve Staff's Work Life
IdentificationOD19DateJuly 27, 2020Credits0.5 CH | Expired August 18, 2022How to care for the telephone triage nursing staff who are caring for the patients is the focus of this informative and fun research-based session providing concrete initiatives for improving telephone triage nurses’ quality of life at and away from work…Speakers
Maureen McMaster, RN, CPNAnn Donnelly, BSN, RN, CPN, RRT-NPSGeneralSession Categories$30Standard PriceMembers save $10
Identification113DateMay 8, 2019Credits0.9 CH | Expired May 11, 2021In telehealth nursing, applying critical-thinking skills is essential to achieving the appropriate level of care for all patients. Specific critical-thinking skills that can be applied to triage best practice are presented…Speaker
Kelli Massaro, BSN, RN, CPNClinical Educator, Children's Hospital ColoradoSpecialties$30Standard PriceMembers save $10
Identification323DateMay 11, 2018Credits0.76 CH | Expired May 12, 2020Contact hours available until 5/12/2020…Speaker
Dawn Fletcher, DNP, RN, NEA-BCNurse Administrator, Mayo Clinic$30Standard PriceMembers save $10
