Error loading player: No playable sources found

Bestof4

Telephone Advice Skills: How to Empower Parents

Date
December 10, 2019
Credits
1.3 CH | Expired December 10, 2021

You've completed triage of a sick child. This session will take you on a deep dive into helping the parent care for their child at home. Educate new parents. Reassure fearful parents. Support forgetful parents. Go beyond providing sound care advice. Empower your callers.

Continuing Education Instructions and Disclosure Information

Contact hours available until 12/10/2021.

Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.

Planning Committee Disclosure:
No planning committee member declares any actual or potential conflict of interest.

Speaker Disclosure:
Barton Schmitt discloses royalties as an author of guidelines and protocols on telephone triage and advice for pediatric offices and call centers.

Commercial Support and Sponsorship:
No commercial support or sponsorship declared.

Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.

Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.

Learning Outcome:
After completing this learning activity, the participant will improve telephone advice skills to educate parents with evidence-based advice so that they are empowered to provide self-care for common childhood illnesses while counteracting their fears with targeted reassurance.

Speakers

Speaker Image for Barton Schmitt
Barton Schmitt, MD, FAAP
Speaker Image for Kelli Massaro
Kelli Massaro, BSN, RN, CPN
Clinical Educator, Children's Hospital Colorado

Session Categories

Related Products

Thumbnail for Standardizing Nursing Handoff across the Continuum Using the Electronic Health Record
Standardizing Nursing Handoff across the Continuum Using the Electronic Health Record
This session discusses the efforts of a project team to implement consistent nursing processes using a standardized electronic tool and a nursing handoff tool to improve accuracy, consistency, and standardization of information exchange…
Thumbnail for Telephone Advice Skills: How to Empower Parents
Telephone Advice Skills: How to Empower Parents
You've completed triage of a sick child. This session will take you on a deep dive into helping the parent care for their child at home. Educate new parents. Reassure fearful parents. Support forgetful parents. Go beyond providing sound care advice. Empower your callers…
Thumbnail for Nursing's Growing Role in Business Operations: Risk Coding and Population Health
Nursing's Growing Role in Business Operations: Risk Coding and Population Health
Hear the story of why one institution developed a program to improve patient care and public health, as well as fortify organizational stability. The speaker also discusses the impact on the business and population health…
Thumbnail for Establishing a Telehealth Apprenticeship Program
Establishing a Telehealth Apprenticeship Program
This session describes the process needed to develop a robust and relevant apprenticeship program for new graduate nurses into the telehealth nursing specialty, as well as outlining additional resources and grant funding…
Privacy Policy Update: We value your privacy and want you to understand how your information is being used. To make sure you have current and accurate information about this sites privacy practices please visit the privacy center by clicking here.