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OD19 - The Fourth Aim for Telephone Triage Nurses - One Call Center's Approach to Improve Staff's Work Life

‐ Jul 27, 2020 10:00pm

Credits: None available.

How to care for the telephone triage nursing staff who are caring for the patients is the focus of this informative and fun research-based session providing concrete initiatives for improving telephone triage nurses’ quality of life at and away from work.

Continuing Education Instructions and Disclosure Information:

Contact hours available until 8/18/2022.

Requirements for Successful Completion:

Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.

Faculty, Planners, and Speakers Conflict of Interest Disclosure:

Conference Planning Committee Disclosures:

No conference planning committee member discloses any actual or potential conflict of interest.

Speakers Conflict of Interest Disclosure:
No speaker discloses any actual or potential conflict of interest.

Commercial Support and Sponsorship:
No commercial support or sponsorship declared.

Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and the American Academy of Ambulatory Care Nursing (AAACN).

Anthony J. Jannetti, Inc. is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.

AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.

Learning Outcome:
After completing this learning activity, the participant will be able to gain knowledge and skills to aid in decreasing/preventing risks for computer worker-related injuries and health problems by making small changes having large benefits with a goal to improve overall health, happiness, and wellness.




Credits Available

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Sarah Hart
8/2/20 3:56 pm

This is a very important project. I witness the stressors and daily issues (like lunch breaks) and I appreciate seeing this team evaluating how to help.

Beverly Hansen
12/31/20 1:47 pm

This was great - especially during this challenging year! Thanks for making it available to all AAACN members.