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332 - DC Phone Calls: Easing Care Transitions and Improving Satisfaction

‐ May 22, 2014 2:00pm

Contact hours available until 5/22/2016.

Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.

Faculty, Planners and Authors Conflict of Interest Disclosure:
Faculty, planners, and authors have no disclosures to declare.

Commercial Support and Sponsorship:
No commercial support or sponsorship declared.

Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.

Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation.

AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.

• Identify at least two components of post-discharge phone calls that help ease the transition for pediatric families from the hospital setting to home.
• List three reasons how post-discharge phone calls positively impact parent satisfaction scores.
• Describe two different ways post discharge phone call data can help support quality improvement initiatives in your institution.



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