Error loading player: No playable sources found

Improving Efficiency for Validating Clinical Skills of New Employees in the Ambulatory Care Clinics to Provide Quality Patient Care


Background: The clinical operations department in the medical network is responsible for validating clinical skills of new clinical staff working in direct patient care roles. This process is in place to ensure staff are competent to perform the essential duties according to their job descriptions. As of November 1, 2021, the list for new employees who require skills validation was 156. One contributing factor was the COVID-19 pandemic, which resulted in reduced room capacity, and employee availability/willingness to attend due to safety concerns. To reduce the number of new employees working without skills validation, the process was reviewed to identify areas of improvement to increase efficiency, attendance, and patient safety.
Purpose: To reduce the list of new employees who need skills validation to 6 months. Staff scoring >81% (national benchmark) were not required to attend skills lab.
Results: There were 156 new employees on the on the list for skills validation as of November 2021. Post-implementation in December 2021, the list decreased to 111. As of August 2022, there were 73. The median monthly attendance was 28 employees compared to 10 employees prior to implementation.
Conclusions: The interventions were successful in meeting the target of

Learning Objective

  • After completing this learning activity, the participant will be able to assess innovations being used by other professionals in the specialty and evaluate the potential of implementing the improvements into practice.

Speakers

Speaker Image for Quyen Hurlburt
Quyen Hurlburt, MSN, RN, CCTC
Director of Nursing and Clinical Operations, Cedars-Sinai Medical Network
Speaker Image for Isabelle Mishaw
Isabelle Mishaw, MSN, RN, CMSRN

Related Products

Thumbnail for A Hybrid Interprofessional Train-the-Trainer Model for the Ambulatory Care Clinical Nurse Educator
A Hybrid Interprofessional Train-the-Trainer Model for the Ambulatory Care Clinical Nurse Educator
Project: A service line of 15 primary care medical homes, homeless outreach, and telehealth teams at the VA had a pre-pandemic initiative to fully integrate women’s health skills in primary care which was delayed due to competing needs of COVID-19…
Thumbnail for Appreciative Inquiry: Employee Engagement and Satisfaction in Ambulatory Care Setting
Appreciative Inquiry: Employee Engagement and Satisfaction in Ambulatory Care Setting
Purpose of project: To promote joy at work for clinical nursing staff and explore the impact of appreciative inquiry (AI) techniques approaches on satisfaction and engagement by applying evidence-based practice…
Thumbnail for White-Bagging vs. Free Med vs. Buy & Bill: An Interprofessional Process Improvement Initiative for Neurological Ambulatory Care Infusions
White-Bagging vs. Free Med vs. Buy & Bill: An Interprofessional Process Improvement Initiative for Neurological Ambulatory Care Infusions
Background: Due to a lack of financial clearance, patients needed to be rescheduled for neurological infusions causing a delay in treatments. 25% had to either be rescheduled or given a free dose paid for by the hospital…
Thumbnail for TSAM®: A Novel Application to Ambulatory Care Nursing Orientation
TSAM®: A Novel Application to Ambulatory Care Nursing Orientation
Nursing professional development (NPD) practitioners’ work to design ambulatory care nursing orientation is challenging due to unique skill sets, limited exposure to ambulatory care nursing in pre-licensure programs, specialty area idiosyncrasies, and evolving practice (Wojnar & Whelan, 2017)…
Privacy Policy Update: We value your privacy and want you to understand how your information is being used. To make sure you have current and accurate information about this sites privacy practices please visit the privacy center by clicking here.