Lisa Swerczek has worked at St. Louis Children's Hospital her entire 27 year nursing career. She has 24 years of experience in telephone triage serving in various roles including contact center assistant nurse manager, guideline content coordinator, and reviewer of Schmitt-Thompson Clinical content. She had oversight of the call center's participation in a Washington University research study to improve self-management behaviors of parents of children with asthma through a series of telephone coaching calls. Most recently, Lisa developed collaborative programs with the hospital's emergency department to provide follow-up calls to patients with pending culture results or who had left the emergency room without being seen. Lisa is the outgoing co-chair for the Telehealth Nursing Practice SIG at AAACN.