Prompt Response by Clinic Telephone Triage Staff Improves Satisfaction

Prompt Response by Clinic Telephone Triage Staff Improves Satisfaction

Identification: AMBJ1701
Issue: January/February 2017
Credits (Post Test and/or Evaluation Required)
Available until 02/28/2019
  • 1.00 - CH
  • 0.00 - Rx

Standard: $20.00
Members: $0.00


Contact hours available until 2/28/19.

Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online CNE evaluation.

Faculty, Planners and Authors Conflict of Interest Disclosure:
The author, editor, and education director reported no actual or potential conflict of interest in relation to this continuing nursing education article.

Commercial Support and Sponsorship:
No commercial support or sponsorship declared.

Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. and AAACN.

Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.

Learning Outcome:
After completing this learning activity, the learner will be able to describe the benefits of realtime telephone triage response for patient/caregiver satisfaction, as well as the decrease in number of ED visits.



  • 1.00 - CH
  • 0.00 - Rx

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Airica Voma
6/8/17 4:15 pm

Excellent piece of article. Well presented ,easy to understand. Improved my overall knowledge on the importance of picking up the phone when it rings versus postponing it for later.