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Concurrent Sessions Select One
03:35pm - 04:35pm Central - May 10, 2017

Wednesday
Discuss how Community Health Center, Inc. (CHCI), a multi-site, federally qualified health center in Connecticut, has translated the Project ECHO model to provide primary care nurses with ongoing support as they build their capacity to manage complex patients. Session includes the nurses’ evaluation of this model and examples of their case presentations.

Contact hours available until 5/14/19.

Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.

Disclosures:
No planning committee member or speaker declares any actual or potential conflict of interest.

Commercial Support and Sponsorship:
No commercial support or sponsorship declared.

Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.

Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.

Learning Outcome:
After completing this learning activity, the learner will understand how the Project ECHO model can be used to support nurses as they develop competency as a nurse care manager in managing complex patients in primary care.

Wednesday
Explore a team-based, technology-enabled approach to managing chronic medical conditions implemented by an internal medicine practice to help care become more patient-centric and to achieve better outcomes at lower cost.

Contact hours available until 5/14/19.

Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.

Disclosures:
No planning committee member or speaker declares any actual or potential conflict of interest.

Commercial Support and Sponsorship:
No commercial support or sponsorship declared.

Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.

Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.

Learning Outcome:
After completing this learning activity, the learner will understand the importance of team-based care and discover some best practices.

Wednesday
113 - Telephone Nursing - Seeing with Your Ears
03:35pm - 04:35pm Central - May 10, 2017 | Room: Bissonet
Credits Available: 1.00 CH

Examine a qualitative study done to answer how nurses provide nursing care via telephone and engage patients during a short time frame.


Contact hours available until 5/14/19.

Requirements for Successful Completion:

Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.


Disclosures:

No planning committee member or speaker declares any actual or potential conflict of interest.

Commercial Support and Sponsorship:

No commercial support or sponsorship declared.


Accreditation Statement:

This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.

Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.


Learning Outcome:

After completing this learning activity, the learner will be able to describe the unique aspects of telephone nursing and understand the process of patient engagement during a telephone interaction.


Wednesday
Identify how an ambulatory clinical coordinating council gives nursing a voice not often heard in the ambulatory care setting in a business-driven, service line environment.

Contact hours available until 5/14/19.

Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.

Disclosures:
No planning committee member or speaker declares any actual or potential conflict of interest.

Commercial Support and Sponsorship:
No commercial support or sponsorship declared.

Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.

Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.

Learning Outcome:
After completing this learning activity, the learner will be able to determine a structure or process to provide structural empowerment to their organization.

Concurrent Sessions Select One
04:45pm - 05:45pm Central - May 10, 2017

Wednesday
121 - Building a Business Case for Clinical Oversight
04:45pm - 05:45pm Central - May 10, 2017 | Room: La Galerie 1
Credits Available: 1.00 CH
Understand the process of building a business case for clinical oversight with the aim of establishing optimal infrastructure and processes for ensuring patient safety and top of scope practice across ambulatory care.

Contact hours available until 5/14/19.

Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.

Disclosures:
No planning committee member or speaker declares any actual or potential conflict of interest.

Commercial Support and Sponsorship:
No commercial support or sponsorship declared.

Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.

Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.

Learning Outcome:
After completing this learning activity, the learner will be able to identify potential strategies they can use in their organization to improve patient safety.

Wednesday
Discuss an algorithm developed by an interprofessional care team to better prepare patients for surgery and their post-operative course to decrease readmissions in bladder cancer patients undergoing cystectomy.

Contact hours available until 5/14/19.

Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.

Disclosures:
No planning committee member or speaker declares any actual or potential conflict of interest.

Commercial Support and Sponsorship:
No commercial support or sponsorship declared.

Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.

Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.

Learning Outcome:
After completing this learning activity, the learner will be able to look at a group of complex patients with high readmission rates and use the information presented to develop a similar program based on the needs of the setting and patient population.

Wednesday
123 - Built to Last: A Culture of Highly Engaged Telephone Triage Nurses
04:45pm - 05:45pm Central - May 10, 2017 | Room: Bissonet
Tags:
Credits Available: 1.00 CH
Address engagement challenges for nurses working in telephone triage, both in centralized call centers and primary practice settings, with a primary focus on the leadership support of staff and patients.

Contact hours available until 5/14/19.

Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.

Disclosures:
No planning committee member or speaker declares any actual or potential conflict of interest.

Commercial Support and Sponsorship:
No commercial support or sponsorship declared.

Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.

Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.

Learning Outcome:
After completing this learning activity, the learner will be able to distinguish the differences between engaged and disengaged behaviors of staff within a telephone triage environment and discuss the benefits of building and maintaining an engaged environment for telephone triage staff.

Wednesday
The AAACN Ambulatory Care Registered Nurse Residency Program offers new graduates and experienced nurses new to ambulatory practice a structured approach that embodies an evidencebased curriculum and learning experiences that will prepare these nurses professionally and clinically for the ambulatory care nurse role.

Contact hours available until 5/14/19.

Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.

Disclosures:
No planning committee member or speaker declares any actual or potential conflict of interest.

Commercial Support and Sponsorship:
No commercial support or sponsorship declared.

Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.

Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.

Learning Outcome:
After completing this learning activity, the learner will be able to describe the AAACN Ambulatory Care RN Residency Program and how it may benefit the development and retention of the new ambulatory care registered nurse.

Concurrent Sessions Select One
01:00pm - 03:00pm Central - May 11, 2017

Thursday

Explore efforts to address how the increasing transition of patient care activities to the ambulatory setting requires frequent assessments of job responsibilities and appropriate grading of positions.

Review novel staffing approaches taken in one health system to ease staffing concerns, which allowed for better access to care, reduction in leadership time and energy spent addressing staffing concerns, and financial savings over more costly options such as travelers and overtime/premium pay.


Contact hours available until 5/14/19.


Requirements for Successful Completion:

Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.


Disclosures:

No planning committee member or speaker declares any actual or potential conflict of interest.


Commercial Support and Sponsorship:

No commercial support or sponsorship declared.


Accreditation Statement:

This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.


Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.


AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.


Learning Outcome:

• After completing this learning activity, the learner will be able to describe the advantages of a process that clearly defines RN roles in ambulatory practice settings.

• After completing this learning activity, the learner will be able to develop strategies that will provide a quality, flexible, cost-effective contingent staffing.


Thursday

Explore the key role a community-based organization (CBO) plays in sustaining an efficient and value-based care transition program.

Learn how a nurse-led pilot program transformed the traditional 15-minute office visit to a patient-centered, team-based care delivery model.


Contact hours available until 5/14/19.


Requirements for Successful Completion:

Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.


Disclosures:

No planning committee member or speaker declares any actual or potential conflict of interest.


Commercial Support and Sponsorship:

No commercial support or sponsorship declared.


Accreditation Statement:

This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.

Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.


Learning Outcomes:

• After completing this learning activity, the learner will know 10 success factors that facilitate a medical-CBO partnership; how to make a case for and build local networks of community-based services that augment caregiving beyond what is customarily built by hospitals, physician groups, clinics, and ongoing rehabilitative care agencies; and how CBOs close the health care quality gaps experienced by persons impacted by the social determinants of health, making medical/non-medical agency partnerships key to the dynamic and evolving future of health care and positive patient outcomes.

• After completing this learning activity, the learner will describe how a nurse-led pilot program transformed the traditional fifteen-minute office visit to a patient-centered, team-based care delivery model.



Thursday

Discuss how contact center medical and operations leadership must realize new efficiencies in nurse workflows using data generated by our clinical interactions to inform the business, given the call volume and professional staffing required to provide safe and efficient quality nursing services.

Examine one large academic organization’s 2-year journey to increase patient and family satisfaction when contacting their health care teams in medicine specialties, brain health, neurosurgery, stroke, rehabilitative services, and oncology.


Contact hours available until 5/14/19.


Requirements for Successful Completion:

Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.


Disclosures:

No planning committee member or speaker declares any actual or potential conflict of interest.

Commercial Support and Sponsorship:

No commercial support or sponsorship declared.


Accreditation Statement:

This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.

Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.


Learning Outcomes:

• After completing this learning activity, the learner will be able to take steps to gather data to measure and trend production staff and answer operational and clinical questions based on data collection and analysis.

• After completing this learning activity, the learner will describe steps for implementing “live call handling” and describe resource assessment and decision support tools utilized in model selection.


Thursday

"Joining the Forces" to Standardize Education and Training Processes for 470 Multispecialty Clinics within a Large Healthcare Organization
Wendy Cort, BSN, RN; Panissa Caldwell, MSN, RN

Integration of Ambulatory Nursing Curriculum into BSN Programs at Emory University and Building the New Graduate Pipeline into Emory Ambulatory Care Practices – A Collaborative Partnership
Deena Gilland, MSN, RN, NEA-BC; Caroline V. Coburn, DNP, MS, ANP-BC; Curlissa P. Mapp, MSN, APRN, ACNS-BC; Lenekia McKnight, MSN, RN, OCN

Building Capacity to Support Community-Based Undergraduate Practicum Experiences
Kae Rivers Livsey, PhD, MPH, RN; Judy Neubrander, EdD, FNP-BC

Hand and Hand: The Journey to Successful Onboarding
Kimberly Ennis, BSN, RN; Kelly Sullivan, MSN, RN

Implementing Change on the Front Line with Staff-Initiated Educational Interventions
Kristy Haun, MSN, RN


In these short presentations, multiple speakers highlight their approaches to managing a general work-related issue.


Contact hours available until 5/14/19.


Requirements for Successful Completion:

Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.


Disclosures:

No planning committee member or speaker declares any actual or potential conflict of interest.


Commercial Support and Sponsorship:

No commercial support or sponsorship declared.


Accreditation Statement:

This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.

Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.


Learning Outcomes:

• After completing this learning activity, the learner will be able to identify the benefits of utilizing an interdisciplinary approach associated with the formation of the ambulatory clinical education council.

• After completing this learning activity, the learner will be able to describe a BSN curriculum that provides a formal process for transition into practice in the ambulatory care environment.

• After completing this learning activity, the learner will be able to identify innovative strategies to incorporate care coordination and transition management content to support development of competencies needed for work in primary care and community settings.

• After completing this learning activity, the learner will be able to identify tools and resources to successfully onboard clinical staff and enhance the initial orientation process.

• After completing this learning activity, the learner will be able to initiate change through educational interventions involving front line staff.


Concurrent Sessions Select One
04:00pm - 05:15pm Central - May 11, 2017

Thursday
Contact hours available until 5/14/19.

Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.

Disclosures:
No planning committee member or speaker declares any actual or potential conflict of interest.

Commercial Support and Sponsorship:
No commercial support or sponsorship declared.

Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.

Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.

Learning Outcome:
After completing this learning activity, the learner will be able to understand the survey results for leaders in ambulatory care nursing in order to focus future learning and education that can be applied to this specialty and develop programs for staff that will align with priorities in the ambulatory arena.

Thursday
242 - Tri-Service Military SIG
04:00pm - 05:15pm Central - May 11, 2017 | Room: Balcony K
Tags:
Credits Available: 1.25 CH
Contact hours available until 5/14/19.

Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.

Disclosures:
No planning committee member or speaker declares any actual or potential conflict of interest.

Commercial Support and Sponsorship:
No commercial support or sponsorship declared.

Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.

Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.

Learning Outcome:
After completing this learning activity, the learner will be able to create a plan for implementing innovative EBP solutions to an identified clinical or practice concern.

Thursday
Contact hours available until 5/14/19.

Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.

Disclosures:
No planning committee member or speaker declares any actual or potential conflict of interest.

Commercial Support and Sponsorship:
No commercial support or sponsorship declared.

Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.

Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.

Learning Outcome:
After completing this learning activity, the learner will be able to discuss one topic of interest in your pediatric ambulatory setting, including processes, strategies for improvement, and best practices.

Concurrent Sessions Select One
02:15pm - 03:30pm Central - May 12, 2017

Friday
321 - Registered Nurses: Partners in Transforming Primary Care
02:15pm - 03:30pm Central - May 12, 2017 | Room: Bissonet
Tags:
Credits Available: 1.25 CH
Describe and discuss rationale supporting the movement for primary care and payment reform, enhanced roles for RNs as part of a larger, more integrated care delivery team, and the need for engaging schools of nursing and health care delivery systems in support for education optimization and dissemination.

Contact hours available until 5/14/19.

Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.

Disclosures:
No planning committee member or speaker declares any actual or potential conflict of interest.

Commercial Support and Sponsorship:
No commercial support or sponsorship declared.

Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.

Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.

Learning Outcome:
After completing this learning activity, the learner will be able to describe and discuss rationale supporting the movement for primary care and payment reform, enhanced roles for RNs as part of a larger, more integrated care delivery team, and the need for engaging schools of nursing and health care delivery systems in support for education optimization and dissemination.

Friday
Discuss the use of primary care nurses as a promising advance care planning (ACP) engagement approach, as ACP continues to be a growing national imperative, yet participation rates in ongoing conversations between patients and health care providers are low.

Contact hours available until 5/14/19.

Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.

Disclosures:
No planning committee member or speaker declares any actual or potential conflict of interest.

Commercial Support and Sponsorship:
This session is sponsored by the John H. Reck Memorial Grant.

Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.

Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.

Learning Outcome:
After completing this learning activity, the learner will be able to identify ways in which primary care nurses can engage patients and families in ACP.

Friday

Engage in demonstrations of a variety of telehealth modalities, how these advances are improving care, and how they are benefiting patients, providers, and nurses as telehealth changes patient care delivery across the country.

Contact hours available until 5/14/19.

Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.

Disclosures:
No planning committee member declares any actual or potential conflict of interest.

Commercial Support and Sponsorship:
No commercial support or sponsorship declared.

Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.

Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.

Learning Outcome:
After completing this learning activity, the learner will have an increased knowledge of a variety of telehealth modalities and how these advances are changing patient care delivery across the country.


Friday
Explore the development of a model of ambulatory care to specifically manage acute exacerbations and complications of medical and surgical conditions that historically have required an emergency room visit.

Contact hours available until 5/14/19.

Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.

Disclosures:
No planning committee member or speaker declares any actual or potential conflict of interest.

Commercial Support and Sponsorship:
No commercial support or sponsorship declared.

Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.

Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.

Learning Outcome:
After completing this learning activity, the learner will be able to identify opportunities for avoiding emergency department visits and preventing direct admissions, while learning strategies for setting up an ADTU structure, process, and outcomes.