Return on Investment of a Centralized Telephonic Case Management Program in a Commercial Population

Case management has been effective in improving cost and quality outcomes for at-risk populations. The majority of case management studies have been performed on older Medicare populations and lacked standard financial outcome estimates. A telephonic case management program’s clinical and economic effectiveness was assessed on a commercial population, including return on investment (ROI). The centralized program resulted in statistically significant lower emergency department visits and inpatient admissions with a significant ROI.