American Academy of Ambulatory Care Nursing

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journey mapping

journey mapping

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Research, Quality, & Safety
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Journey Mapping: Using Feedback to Improve the Patient Experience
Identification
111
Date
May 8, 2019
Credits
0.9 CH | Expired May 11, 2021
A mapping of the patient journey to document experience at every point of care within an organization as described by patients, staff, and providers are discussed…
Speaker
Patricia Hughes, DNP, RN, NE-BC
Chief Nursing Officer, Ambulatory, UK HealthCare
Specialties
Research, Quality, & Safety
General
patient-centered care | journey mapping | voice of the patient | ustomer service
$30
Standard Price
Members save $10

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