Journey Mapping: Using Feedback to Improve the Patient Experience

May 8, 2019

Collection: AAACN 44th Annual Conference 2019

Type: Session

Speakers:

• Patricia Hughes, DNP, RN, NE-BC

Tags: patient-centered care journey mapping voice of the patient ustomer service

Special In-Brief Sessions: Choosing the Best Strategic Partners and Collaborators; Triple Aim Meets ACA: Nurses Have Changed Health Care Delivery in Primary Care

May 11, 2017

Collection: AAACN 42nd Annual Conference 2017

Type: Session

Speakers:

• Marcia A. Potter, MA, BS, ADN, RN, CEO and Executive Director, SynTact Solutions
• Sandy Atkins, MPA, BA
• Marcia Colone, PhD, MS, LCSW
• Donna J. Chapel, MSN, RN-CNML

Tags: care management patient-centered care community-based networks community-based organizations complex care community-based continuity of care in-home services long-term care services and supports medicalnon-medical collaboratives non-medical care at home post-acute at-home services team-based care model teamlet

Proactive Health: A Technology-Enabled Approach to Care in Primary Care

May 10, 2017

Collection: AAACN 42nd Annual Conference 2017

Type: Session

Speakers:

• Monique Lucas, BSN, RN, CCM, CCCTM

Tags: self-management care coordination team-based care care management transition management patient-centered care chronic disease primary care models of care skill optimization technology-enabled health care