Purpose/description: Due to distancing requirements forced by the COVID-19 pandemic, access was challenging in our hospital-based, five-bed pediatric infusion therapy center (PITC)…

Background/significance: Historically, the neurosurgery clinic utilized a physician-centric leadership model. In 2017, the neurosurgeons proposed a staffing model change to allow each provider to have a designated RN scribe to assist with order entry…

In a neurology clinic within a large academic health system, patients who enter the clinic frequently have medical conditions that make progression through an office visit challenging. Patients may present to the clinic to discuss their impaired memory, movement, or speech abilities…

Background: Patient care connection (PCC) is a virtual de-centralized nursing unit that triages primary care patients. This unit struggled with scheduling issues, work- life balance, and a lack of resources, which resulted in low staff satisfaction and high turnover…

Patient safety, caller experience, nursing engagement, and staff satisfaction are all essential components of a telehealth nursing department which require constant attention and quality improvement work. Additionally, fiscal management of resources is necessary…