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web200407 - Telephone Triage and COVID-19

‐ Apr 7, 2020 1:15pm

Credits: None available.

Speaker Contact Information:


Telephone triage can be difficult enough without adding a pandemic to the mix. Both experienced telephone triage nurses and nurses who are just taking on this challenge for the first time are trying to keep up with new information as it emerges. This webinar will give information regarding what we know to date about COVID-19 and how the pandemic impacts the practice of telephone triage.

Learning Outcome
At the conclusion of this activity, the learner will be able to self-report an increase in knowledge based on what we know to date regarding the history and epidemiology of COVID-19, disease evolution and clinical course of COVID-19, triage challenges during a pandemic, and triage of the worried well and those infected with a respiratory illness during the COVID-19 pandemic.

Accreditation Statement
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.

Anthony J. Jannetti, Inc. is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.

Anthony J. Jannetti, Inc. is a provider approved by the California Board of Registered Nursing, provider number CEP 5387.




Credits Available

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Karen Alley
4/7/20 1:46 pm

Even though I am not a nurse, I found the information very informative as I work with discharge patients and patients treated in the ER. Thank you for allowing me to participate.

4/9/20 9:29 am

This was a great informative program. Thank you!

Andrea Savoren
4/11/20 12:42 pm

very informative information

Brittney Hurley
4/14/20 9:21 pm

Thank you for the incredible presentation!

Promila Williamson
8/26/20 8:59 am

love to hear your updates

Joan Herren
2/25/22 7:32 am


Sandra Coley
5/17/22 12:48 am

Great COVID-19 recap

Alesia Schutz
7/17/22 1:27 am

Interesting to look back at what we knew in 2020 compared to now.