Luann P. Sweeney is currently Director of Complex Care Management at Cambridge Health Alliance, Cambridge, MA. Prior to that, she was a quality and safety nurse for the Practice Support Unit at Massachusetts General Hospital, supporting Joint Commission readiness for 130 ambulatory practices. She has a BS in Criminal Justice from Northeastern University, holds a diploma in nursing from Newton-Wellesley Hospital School of Nursing, and received her BSN and MSN in Nursing Leadership and Health Care Administration from Regis College in Weston, MA.