Natalie Manolakis has workedfor University of Utah Healthcare Hospitals and Clinics in SLC, Utah for 18years with more than 14 years in progressive management and leadershiproles. She has spent the last 5 years inthe Ambulatory setting as the Director of Clinical Operations in University ofUtah’s Community Clinics across 11 geographical locations, spanning over 10cities. Natalie has oversight of NursingServices and clinical support staff in 7 of their free standing multispecialtyhealth centers in addition to 3 service lines including the Care NavigationCenter – Nurse Triage Department, Urgent Care clinics at 7 locations, andOB/GYN services in 14 different departments with more than 350 FTE. She wasdirectly over the development and implementation of the Nurse Triage departmentlaunching in 2012 as part of an already established non-clinical scheduling andmessaging center for University of Utah Health Care handling more than 80,000calls for more than 250 providers’ monthly supporting primary and specialtycare services. The Nurse Triagedepartment has evolved the last two years to include a variety of outboundservices supporting population management, transition of care calls,post-surgery and procedure calls, medication refills, and will be going livewith direct to consumer Telehealth visits in collaboration with UniversityHealth Care’s Urgent care providers later this month. Natalie is the outgoing chair for thetelehealth nursing practice special interest group at AAACN.