Telephone Triage Protocols: Training, Sustaining, and Overcoming Barriers to Use

Identification: AMBJ1901
Issue: Jan/Feb 2019
Credits (Post Test and/or Evaluation Required)
Available until 02/28/2021
  • 1.30 - CH


Contact hours available until 2/28/2021.

Requirements for Successful Completion:

Complete the learning activity in its entirety and complete the online CNE evaluation.

Faculty, Planners and Authors Conflict of Interest Disclosure:

The author, editor, and education director reported no actual or potential conflict of interest in relation to this continuing nursing education article.

Commercial Support and Sponsorship:

No commercial support or sponsorship declared.

Accreditation Statement:

This educational activity is jointly provided by Anthony J. Jannetti, Inc. and AAACN.

Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.

Learning Outcome:

After completing this continuing nursing education activity, the learner will be able to describe implementation of a telephone triage training program focused on the use of decision support tools (DSTs) or protocols.

Learner Engagement Activity:

Complete the following self-assessment activities:
• List three benefits of using decision support tools (DSTs); (the benefits can be found in the second paragraph).
• List three benefits of telephone consultation; (the benefits can be found in the fourth paragraph).
• List three aspects of the training program curriculum used to develop the standardized training program; (the aspects of the training program curriculum can be found in section of the article sub-titled "Standardized Training Program and Outcomes."


Credits Available

Expired On: Feb 28, 2021

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Brenda Adams
4/2/19 9:05 am

Great article, it gives us some ideas since we are starting up our Nurse Telephone Triage. I will pass on to my staff.

Christine Shepherd Harris
6/11/19 12:20 am


Patrice Hughes
8/4/19 6:40 pm

Enjoyed reading this.

Jennie Williams
8/29/19 1:45 pm

Useful - thanks! I was shocked by how much the protocol originators charged without responsibility for evangelizing and training. Can we all take a lesson on that? ;)

Mei Po Natalie Mak.
9/5/19 3:04 pm

This course was very informative. I have not received Tele Triage Protocols in details. It has sparked interest to learn more about this area.

Melissa Coulter
1/27/21 12:30 pm

This article will add to knowledge base for triaging. Standardized training is important.

Michelle Baldauf-Pekular
1/23/22 6:46 pm

Continuing education is critical in order for TT RNs to be successful.

Michelle OQuinn Russo
3/14/23 1:15 pm

Great article!