Contact hours available until 2/28/2021. Requirements for Successful Completion: Complete the learning activity in its entirety and complete the online CNE evaluation. Faculty, Planners and Authors Conflict of Interest Disclosure: The author, editor, and education director reported no actual or potential conflict of interest in relation to this continuing nursing education article. Commercial Support and Sponsorship: No commercial support or sponsorship declared. Accreditation Statement: This educational activity is jointly provided by Anthony J. Jannetti, Inc. and AAACN.
Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.
AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366. Learning Outcome: After completing this continuing nursing education activity, the learner will be able to describe implementation of a telephone triage training program focused on the use of decision support tools (DSTs) or protocols. Learner Engagement Activity: Complete the following self-assessment activities: • List three benefits of using decision support tools (DSTs); (the benefits can be found in the second paragraph). • List three benefits of telephone consultation; (the benefits can be found in the fourth paragraph). • List three aspects of the training program curriculum used to develop the standardized training program; (the aspects of the training program curriculum can be found in section of the article sub-titled "Standardized Training Program and Outcomes."