Jeanne Rhynsburger, MBA, RN, works as an Executive Consultant in Ambulatory Care for Southern California Kaiser Permanente Medical Group. She is currently engaged in developing and facilitating organizational performance improvement projects, along with overseeing the departments of Patient Access, Care Experience and Physician Education. Jeanne's past experiences over more than 30 years in health care include working in both hospital and ambulatory care settings and directing quality and risk departments. She has also worked in the legal field as both a certified paralegal and legal nurse consultant.