Error loading player: No playable sources found
P010
Incivility in Nursing: RN-BSN Students’ Experiences
Purpose: The purpose of this study was to explore RN-BSN students’ experiences with incivility in the workplace in an effort to better understand their perceived challenges with incivility. The outcome of this research project was to tailor nursing curricula to include the necessary skills for registered nurses to identify incivility in the workplace and manage it effectively. Nursing students do not receive adequate training and education about incivility and how to handle in the clinical setting. In bridging this academic gap, nursing faculty can help students be better prepared for practice.
Background/significance: Incivility in health care has detrimental effects on patient care such as an increased risk in errors and a decrease in the quality of care provided. In addition, incivility can cause harmful effects on nurses such as experiencing post-traumatic stress disorder, lacking the motivation to work, and burnout.
Methods: This project consisted of an exploration of RN-BSN students’ experiences with incivility in the workplace. The setting consisted of a 4-year institution in Central California. A purposeful sample of 11 novice registered nurses enrolled in an online RN-BSN program was utilized. The participants were asked to share their experiences with incivility and its consequences on themselves, the team, and the patients they were caring for. The participants were asked to share their experiences in an online discussion board. Open and axial coding was utilized to analyze the obtained qualitative data.
Results: The following five themes emerged from the data analysis: feelings of inadequacy, feeling intimidated, inability to seek assistance, delay in patient care, and decreased desire to return to the workplace.
Conclusions/implications: It was evident that new graduate RN-BSN students did not have the necessary tools to manage incivility in the workplace. The addition of incivility management to the RN-BSN nursing curriculum will benefit the new graduate students in managing incivility and promoting a healthy work environment.
Background/significance: Incivility in health care has detrimental effects on patient care such as an increased risk in errors and a decrease in the quality of care provided. In addition, incivility can cause harmful effects on nurses such as experiencing post-traumatic stress disorder, lacking the motivation to work, and burnout.
Methods: This project consisted of an exploration of RN-BSN students’ experiences with incivility in the workplace. The setting consisted of a 4-year institution in Central California. A purposeful sample of 11 novice registered nurses enrolled in an online RN-BSN program was utilized. The participants were asked to share their experiences with incivility and its consequences on themselves, the team, and the patients they were caring for. The participants were asked to share their experiences in an online discussion board. Open and axial coding was utilized to analyze the obtained qualitative data.
Results: The following five themes emerged from the data analysis: feelings of inadequacy, feeling intimidated, inability to seek assistance, delay in patient care, and decreased desire to return to the workplace.
Conclusions/implications: It was evident that new graduate RN-BSN students did not have the necessary tools to manage incivility in the workplace. The addition of incivility management to the RN-BSN nursing curriculum will benefit the new graduate students in managing incivility and promoting a healthy work environment.
Learning Objective
- After completing this learning activity, the participant will be able to assess innovations being used by other professionals in the specialty and evaluate the potential of implementing the improvements into practice.
Speaker
Talar Terzian, EdD, MSN, RN
Specialties
General
Related Products
Transforming Healthcare Delivery Trifecta: Improving Nurse Efficiency and Satisfaction While Promoting Optimal Patient Outcomes
Ambulatory care staff nurses caring for patients in person, via telephone, or patient portal frequently access patient’s history and contributing information in the electronic health record (EHR) to perform their work…
Mock Codes in the Pediatric Ambulatory Care Setting
Emergency medical events are historically a rare occurrence in the outpatient setting…
Closing the Gap: Developing and Evaluating a Specialized Ambulatory Care Curriculum for New Graduate Nurses
Conference attendees will be able to design and implement a specialty ambulatory care curriculum as part of the NGRNs transition to practice program…
Providing Recommendations for Clinical Staff Delineating Scope of Practice in Outpatient Practices using a Collaborative Decision-Making Approach
Purpose: Our large academic medical center is an enterprise covering both community outpatient practices and hospital-based outpatient departments (HOPD). Although we share regulations with Centers for Medicare and Medicaid Services (CMS), HOPD’s are driven by the Joint Commission (JC) Standards…
