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incivility
Identification214DateMay 22, 2025Credits1 CH | Available until May 24, 2027This session discusses workplace safety and workforce well-being. Focus includes telephone and cyber incivility, staff well-being of safety and security in general and following an event, and an ambulatory care workplace violence risk assessment…Speakers
Dawn Fletcher, DNP, RN, NEA-BCNurse Administrator, Mayo Clinic
Elizabeth Sparks, MSN, RN, NE-BCSenior Director, Vanderbilt University Medical CenterSpecialtiesGeneralTracks$33Standard Price
IdentificationP068Purpose: To measure the impact on clinical staff experience and handling of uncivil or verbally aggressive behavior by patients or caregivers over the phone when using scripted phrases to deescalate the call…Speakers
Barbara Albertson, MN, RN, AMB-BC
Julie Barnett, BSN, RN
Richard Hart, BA, BSN, RN, AMB-BC
Brandi Jenkins, BSN, RNSpecialtiesGeneral
Identification201DateApril 4, 2024Credits1.25 CH | Available until April 6, 2026Workplace violence, incivility, and bullying decrease patient quality of care and safety. Nurses must demand safe and secure care environments for themselves and their patients, striving for zero tolerance…Speaker
Dawn L. Fletcher, DNP, RN, NEA-BCNurse Administrator, Mayo ClinicSpecialtiesGeneral$38Standard Price
IdentificationP010Purpose: The purpose of this study was to explore RN-BSN students’ experiences with incivility in the workplace in an effort to better understand their perceived challenges with incivility…Speaker
Talar Terzian, EdD, MSN, RNSpecialtiesGeneral
