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IdentificationP59BDateJune 26, 2019Non-visit care interactions with patients and caregivers continue to be on the rise as care models are evolving and care delivery system and healthcare landscapes continue to change. Ambulatory nurses provide care over the telephone or through an online patient portal on a regular basis…Speakers
Bridget Carter, MS, RN
Tami Omdahl, MSN, RN, CPNSpecialtiesSession CategoriesFreeStandard Price
IdentificationP082Background: Access in health care has been an identified topic of interest to companies, as well as patients. A person’s ability to access health care has a direct effect on their health and well-being…Speakers
Rachel McDonald, MSN, RN, OCN
Eron Wahid, MSN, RN-BC, CNLSpecialtiesGeneral
Identificationjacn_JF_A2Credits1.3 CH | Available until March 31, 2027IssueQuarter 1VolumeVolume 1 • Number 1Continuing Education Instructions and Disclosure Information:Authors
Cara Spencer, PhD, APRN, FNP-BCResearch Nurse Scientist, UCHealth
June Fouse, MSN/Ed, RN, NPD-BCClinical Nurse Educator, UCHealth
Stephanie Storch-Goodyear, MS, RN, NPD-BC
Jennifer Rodgers, DNP, ACNP-BC, FAANPSpecialtiesGeneral$33Standard Price
IdentificationFeatured P006Financial stewardship is a priority in healthcare today. Return on investment (ROI), productivity, and quality are key indicators for every organization. A telephone triage program relies on efficiency in productivity and staffing to ensure that quality patient care is being provided…Speaker
Sheryl Bartlett, BSN, RNNurse Manager, After-Hours Triage, UT Southwestern Medical CenterSpecialtiesGeneral
IdentificationP068Purpose: To measure the impact on clinical staff experience and handling of uncivil or verbally aggressive behavior by patients or caregivers over the phone when using scripted phrases to deescalate the call…Speakers
Barbara Albertson, MN, RN, AMB-BC
Julie Barnett, BSN, RN
Richard Hart, BA, BSN, RN, AMB-BC
Brandi Jenkins, BSN, RNSpecialtiesGeneral
