P62B
Physicians and Triage Nurses Collaborating to Reduce Response Time for Triage Messages
Free
Standard Price
Specialties
General
Session Categories
Related Products
Improved Quality and Staff Satisfaction through Telework
Background: Patient care connection (PCC) is a virtual de-centralized nursing unit that triages primary care patients. This unit struggled with scheduling issues, work- life balance, and a lack of resources, which resulted in low staff satisfaction and high turnover…
Let's Talk about Suicide
Non-visit care interactions with patients and caregivers continue to be on the rise as care models are evolving and care delivery system and healthcare landscapes continue to change. Ambulatory nurses provide care over the telephone or through an online patient portal on a regular basis…
Improving Patient Safety and Satisfaction with Triage Nursing Resource Reallocation
Patient safety, caller experience, nursing engagement, and staff satisfaction are all essential components of a telehealth nursing department which require constant attention and quality improvement work. Additionally, fiscal management of resources is necessary…
VA Virtual Care Nursing: A Central Aspect of Virtual Multisite Patient Aligned Care Teams (V-IMPACT)
In 2014, the VA began a pilot in the northwest to bring team-based primary care gap coverage to sites experiencing provider shortages. Care would follow the VA’s patient-aligned care team (PACT) model, with a twist…