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Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.
Disclosures:
No planning committee member or speaker declares any actual or potential conflict of interest.
Commercial Support and Sponsorship:
No commercial support or sponsorship declared.
Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.
Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.
AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.
Learning Outcome:
After completing this learning activity, the participant will be able to discuss the effect that implementing a telehealth call center has on patient satisfaction, nurses’ job satisfaction, and the volume of calls.
Speaker(s):
Dawn
Fletcher,
DNP, NEA-BC, RN,
Nurse Administrator ,
Mayo Clinic