Telephone Advice Skills: How to Empower Parents

You've completed triage of a sick child. This session will take you on a deep dive into helping the parent care for their child at home. Educate new parents. Reassure fearful parents. Support forgetful parents. Go beyond providing sound care advice. Empower your callers.

Continuing Education Instructions and Disclosure Information

Contact hours available until 5/11/2021.

Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.

Planning Committee Disclosure:
No planning committee member declares any actual or potential conflict of interest.

Speaker Disclosure:
Barton Schmitt discloses royalties as an author of guidelines and protocols on telephone triage and advice for pediatric offices and call centers.

Commercial Support and Sponsorship:
No commercial support or sponsorship declared.

Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.

Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.

Learning Outcome:
After completing this learning activity, the participant will improve telephone advice skills to educate parents with evidence-based advice so that they are empowered to provide self-care for common childhood illnesses while counteracting their fears with targeted reassurance.