P25A

Leadership: Owning the Patient Experience in Ambulatory Care

Free
Standard Price

One of the primary accountabilities of nursing leadership is to promote high-quality outcomes. One critical element of high-quality outcomes is patient experience. Patient experience is associated with higher levels of adherence to recommended prevention and treatment processes that yield better clinical outcomes. Patient experience is not consistently included in leadership development curriculums. To address this gap, I have created a multi-method module to be included in the nursing leadership development curriculum. This module contains key content as it relates to patient experience in ambulatory care. The methods used are didactic, case study, and patient vignettes. The effectiveness of this module will be measured by a pre- and post-test evaluation. The pre- and post-evaluation will test key concepts of knowledge and skills relating to patient experience in ambulatory care. The inclusion of patient experience is essential to stay on the forefront of professional practice. Nursing leaders honing their understanding and utilization of patient experience is vital to remain competitive in today’s healthcare climate. 

Speaker


Specialties
Session Categories

Related Products

Thumbnail for Utilizing Ongoing Clinical Telephone Audits to Provide Recommendations and Improve Processes while Enhancing Patient Experience
Utilizing Ongoing Clinical Telephone Audits to Provide Recommendations and Improve Processes while Enhancing Patient Experience
We receive over a million incoming calls annually. Telephone audits have become a major priority for our organization. In this ever-challenging environment of healthcare, organizations consistently evaluate the quality of care delivery across the care continuum…
Thumbnail for Clinical Care Team: A Forum for Clinical Process Improvement
Clinical Care Team: A Forum for Clinical Process Improvement
Background/significance: Historically, the neurosurgery clinic utilized a physician-centric leadership model. In 2017, the neurosurgeons proposed a staffing model change to allow each provider to have a designated RN scribe to assist with order entry…
Thumbnail for Creating Synergy: An Academic-Practice Partnership to Enhance Nursing Education in Community-Based Settings
Creating Synergy: An Academic-Practice Partnership to Enhance Nursing Education in Community-Based Settings
Background: An innovative clinical partnership was developed between a major northeastern medical center and a university nursing program to enhance senior nursing students’ learning in community-based clinical settings. According to the Bureau of Labor Statistics, U.S…
Thumbnail for Nurse Engagement in Orientation Design, Implementation, and Evaluation
Nurse Engagement in Orientation Design, Implementation, and Evaluation
Background: In December 2017, a needs assessment survey was conducted with all RNs and LPNs across 25 practice sites. The results indicated a need to focus on the foundations of care and infrastructure to support nursing practice…
Privacy Policy Update: We value your privacy and want you to understand how your information is being used. To make sure you have current and accurate information about this sites privacy practices please visit the privacy center by clicking here.