Error loading player: No playable sources found

WEBINAR2

Medical Call Centers and the Medical Home - The Future is Now

Date
July 11, 2011
$49
Standard Price

Medical call centers have traditionally played a mainly adjunct role to the primary care practice of medicine. This session will explore the future relationship of the medical call center to the primary care practices of the future and of the patient-centered medical home. It will begin with an environmental scan of health care reform visions. Next a discussion of the medical home concepts will be presented. Exploring the role of the nurse as a central aspect of the patient centered medical home and medical resource center leads to a discussion on the myriad modalities that will be utilized by call centers of the future. Examples of modern uses for call centers will be highlighted. Lastly, the concept of a national call center model will be explored.

Objectives:
  • Identify the role of telephone care in the practice of pediatrics today
  • Describe the role of nursing in telephone triage in the medical home
  • Discuss the future potential role for nurses within both the medical home and medical resource center

Speaker


Related Products

Thumbnail for The Impact of Trauma on the Health and Wellbeing of Pediatric Patients
The Impact of Trauma on the Health and Wellbeing of Pediatric Patients
This presentation will discuss the principles of trauma informed care and the impact toxic stress plays in acute and chronic healthcare issues in pediatric patients…
Thumbnail for Leadership in the New Era of Work
Leadership in the New Era of Work
Leadership in a new era of work is defined by adaptation, flexibility, innovation and creativity. Modern leaders must be both inclusive and responsive to the needs of those they lead and the communities they serve. But most importantly, they must be true and authentic to themselves…
Thumbnail for Quality Assurance in Telephone Triage: Are We Measuring the Right Things?
Quality Assurance in Telephone Triage: Are We Measuring the Right Things?
Join us for this critical-thinking learning experience as we rethink the conventional wisdom related to QA in telephone triage…
Thumbnail for Advancing Health Equity through the Framework of Cultural Humility
Advancing Health Equity through the Framework of Cultural Humility
Continuing Education Instructions and Disclosure Information:
Privacy Policy Update: We value your privacy and want you to understand how your information is being used. To make sure you have current and accurate information about this sites privacy practices please visit the privacy center by clicking here.