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OD05 - Decreasing Emergency Room Readmission Rates through Patient Outreach

‐ Jul 27, 2020 8:00am

Credits: None available.

This presentation discusses the impact of a nurse-led, multidisciplinary patient outreach program in decreasing emergency room (ER) readmission rates in an urban pediatric primary care clinic.

Continuing Education Instructions and Disclosure Information:

Contact hours available until 8/18/2022.

Requirements for Successful Completion:

Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.

Faculty, Planners, and Speakers Conflict of Interest Disclosure:

Conference Planning Committee Disclosures:

No conference planning committee member discloses any actual or potential conflict of interest.

Speakers Conflict of Interest Disclosure:
No speaker discloses any actual or potential conflict of interest.

Commercial Support and Sponsorship:
No commercial support or sponsorship declared.

Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and the American Academy of Ambulatory Care Nursing (AAACN).

Anthony J. Jannetti, Inc. is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.

AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.

Learning Outcome:
After completing this learning activity, the participant will be able to promote the ability of the nurse to lead outreach in a multidisciplinary team environment.




Credits Available

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Kathy Ferebee
7/28/20 11:59 am

Ambulatory care services in the VA has a similar concept for hospital readmissions that was implemented about 8 years ago. The policy is to call the patient within 48 hours of hospital discharge, or sooner if possible. This made a difference, for various reasons that you indicated, particularly for medication education and management. It also gives another opportunity to extend on teaching and allows the patient time to ask additional questions to get their concerns and needs met.

Sarah Hart
7/28/20 2:11 pm

Our hospital also has a similar process, which has showed a decline in re-admissions. It is great to see hospitals thinking of out-of-the-box ideas to assist the patient.

Alycia Bethea
8/14/20 7:07 am

Yes transportation is a big barrier to getting to the primary care office I live in a 2 fare zone. You need a car and thats not always possible

Amy Snyder
6/1/21 7:59 pm

Very important and informative. We have similar concerns at my facility.