Requirements for Successful Completion: Complete the learning activity in its entirety and complete the online CNE evaluation.
Faculty, Planners, and Authors Conflict of Interest Disclosure: The author, editor, and education director reported no actual or potential conflict of interest in relation to this continuing nursing education article.
Commercial Support and Sponsorship: No commercial support or sponsorship declared.
Accreditation Statement: This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and American Academy of Ambulatory Care Nursing (AAACN).
Anthony J Jannetti, Inc. is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.
Anthony J. Jannetti, Inc. is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.
Learning Outcome: After completing this education activity, the learner will be able to discuss an innovative process change that was designed to improve access to primary care by identifying specific symptoms that can be direct scheduled without having to talk to a triage nurse first.