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245 - Areas of Controversy in Telephone Triage: Let's Take a Fresh Look

‐ Apr 24, 2013 2:00pm

Telephone triage is a well-established form of nursing, but conventional wisdom guiding this practice is not always based on principles of professional nursing. Attend this session to take a critical look at appropriate use of protocols, second level triage, third party callers, call intake by unlicensed personnel, policy-driven follow- up calls, and quality assurance in telephone triage.

Contact hours available until 4/23/2015.

Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online CNE evaluation.

Faculty, Planners and Authors Conflict of Interest Disclosure:
Presenter(s) have no disclosures to declare.

Commercial Support and Sponsorship:
No commercial support or sponsorship declared.

Non-Endorsement of Products:
Accreditation of activities for contact hours does not imply approval or endorsement of any product, advertising, or educational content by Anthony J. Jannetti Inc., AAACN, or the American Nurses Credentialing Center’s Commission on Accreditation.

Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.

Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation.

AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.


  • Identify areas of controversy associated with telephone triage.
  • Discuss the implications of current practice in telephone triage.
  • Explore new approaches to telephone triage that will enhance patient safety and advance the professional role of the registered nurse.


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