Error loading player: No playable sources found

245

Areas of Controversy in Telephone Triage: Let's Take a Fresh Look

Date
April 24, 2013
Credits
2 CH | Expired April 23, 2015

Telephone triage is a well-established form of nursing, but conventional wisdom guiding this practice is not always based on principles of professional nursing. Attend this session to take a critical look at appropriate use of protocols, second level triage, third party callers, call intake by unlicensed personnel, policy-driven follow- up calls, and quality assurance in telephone triage.


Contact hours available until 4/23/2015.


Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online CNE evaluation.


Faculty, Planners and Authors Conflict of Interest Disclosure:
Presenter(s) have no disclosures to declare.


Commercial Support and Sponsorship:
No commercial support or sponsorship declared.


Non-Endorsement of Products:
Accreditation of activities for contact hours does not imply approval or endorsement of any product, advertising, or educational content by Anthony J. Jannetti Inc., AAACN, or the American Nurses Credentialing Center’s Commission on Accreditation.


Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.


Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation.


AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.


Objectives:

  • Identify areas of controversy associated with telephone triage.
  • Discuss the implications of current practice in telephone triage.
  • Explore new approaches to telephone triage that will enhance patient safety and advance the professional role of the registered nurse.

Speaker

Speaker Image for Carol Rutenberg
Carol Rutenberg, MNSc, RN, AMB-BC, C-TNP
President, Telephone Triage Consulting, Inc

Specialties

Related Products

Thumbnail for Isn't It Time We Let MAs Provide Telehealth Services?
Isn't It Time We Let MAs Provide Telehealth Services?
Uncover some of the myths and fears abundant in telehealth practice about the use of MAs and UAPs. Discuss strategies for training, competency assessment, and avoiding litigation…
Thumbnail for Nursing Care at a Distance - New Technologies Impacting Roles for Ambulatory Nurses
Nursing Care at a Distance - New Technologies Impacting Roles for Ambulatory Nurses
This session explores the expanding roles of nurses in e-health venues and addresses the considerations for nurses when implementing these new technologies, including workflow processes, legal issues, nursing competencies, and patient education strategies…
Thumbnail for Reducing CHF Readmissions with Discharge Follow-Up Calls in a Telephone Triage Call Center Setting: Does it Work?
Reducing CHF Readmissions with Discharge Follow-Up Calls in a Telephone Triage Call Center Setting: Does it Work?
This session focuses on whether or not readmissions can be reduced by calling discharged patients with a diagnosis of congestive heart failure 24 to 48 hours after discharge…
Thumbnail for Town Hall: Patient and Nurse Wellness
Town Hall: Patient and Nurse Wellness
Wellness is the goal of every nurse for every patient. The concepts of wellness, mindfulness, caring for ourselves as the caregiver, and caring for our patients' state of wellness are integral to quality care…
Privacy Policy Update: We value your privacy and want you to understand how your information is being used. To make sure you have current and accurate information about this sites privacy practices please visit the privacy center by clicking here.