Description

This session explores the importance of telehealth in nursing practice and utilization for every phone call, every time. We discuss the importance of interviews and hiring in providing effective quality telehealth care and share the content and value of the Telehealth Manager’s toolkit to provide tools and resources for enhanced quality of care.

Contact hours available until 4/23/2015.

Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online CNE evaluation.

Faculty, Planners and Authors Conflict of Interest Disclosure:
Presenter(s) have no disclosures to declare.

Commercial Support and Sponsorship:
No commercial support or sponsorship declared.

Non-Endorsement of Products:
Accreditation of activities for contact hours does not imply approval or endorsement of any product, advertising, or educational content by Anthony J. Jannetti Inc., AAACN, or the American Nurses Credentialing Center’s Commission on Accreditation.

Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.

Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation.

AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.

Objectives:

• Describe the importance of behavior interviewing.
• Outline use of toolkit and how to access the material.
• Discuss the importance of using Urgent Call List.

Speaker(s):

• Rocquel Crawley, MBA, BSN, RNC-OCB, NEA-BC, VCU Medical Center
• Pam Kuchta, MBA, BSN, RNC-TNP, University of Texas Medical Branchs Access Center