Description

Explore how one facility implemented a call center to guide and educate patients and providers about COVID-19 and how this model can be utilized for remote monitoring programs for disease processes and outreach support for population health needs.

Continuing Education Instructions and Disclosure Information:

Contact hours available until 4/15/2023.

Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online nursing continuing professional development evaluation. You will be able to print your NCPD certificate at any time after you complete the evaluation.

Faculty, Planners, and Speakers Conflict of Interest Disclosure:

Conference Planning Committee Disclosures:
No conference planning committee member discloses any actual or potential conflict of interest.

Speakers Conflict of Interest Disclosure:
No speaker discloses any actual or potential conflict of interest.

Commercial Support and Sponsorship:
No commercial support or sponsorship declared.

Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and the American Academy of Ambulatory Care Nursing (AAACN).

Anthony J. Jannetti, Inc. is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.

AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP5366.

Learning Outcome:
After completing this learning activity, the participant will be able to identify the necessary components needed to stand up an urgent nurse call center with nurses with triage experience.

Speaker(s):

• Lisa Dutton, MSN, RN-BC, NE-BC, Professional Development Manager, Brigham Women and Children’s Hospital