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online learning

Courtesy and Respect: Impacting Patient Experience in the Ambulatory Care Setting
Identification
P047
As defined by the Beryl Institute, patient experience is “the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care…
Speaker
Christine Brown, MSN, RN, NPD-BC, OCN
Specialties
Clinical Topics | Research, Quality, & Safety | Leadership
General
patient experience | teach-back | bundle | courtesy | respect | online learning | AIDET | HEAT

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