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Patient Satisfaction - Getting Serious About Improvement
Date
April 6, 2011
When it comes to patient satisfaction, the better the patient experience, the higher the score. Satisfaction leads to patient loyalty, which is core to continuity of care, competition, and financial success. In this session, you will learn how patient satisfaction measurement can be used to improve the patient experience and identify key elements to measuring and changing staff culture. Improved patient experiences are the key to survival in tomorrow's health care world.
Speakers
Angela L. Kouri, RNC, BSN
Richard L. Thomas, BSN, MBA
Specialties
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