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Program Design Considerations in an Outbound Calling Program
Date
April 6, 2011
Whether making outbound calls to follow up after a procedure or illness, assess patient satisfaction, or monitor patient progress, it is important that each call be completed and documented according to predetermined policies using the nursing process. This session discusses how call centers, clinics, and other outpatient facilities can safely establish programs for making outbound calls to patients. Leaders in a variety of settings discuss the successes and lessons learned from outbound calling programs.
Speakers
Carol Rutenberg, MNSc, RN, AMB-BC, C-TNP
President, Telephone Triage Consulting, Inc
Cheryl Patterson, RNC, BSN
Sally Telfer, RN-BC, BS
Specialties
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