Leveraging a 24-Hour Nurse Call Center to Maintain Healthcare Access in Chaotic Times

Apr 22, 2022

Collection: AAACN 45th Annual Conference 2022 Posters

Type: Session

Speakers:

• Brandi McDonald, DNP, RN, CMSRN, PCCN-K, NEA-BC

Tags: telephone triage call center vaccination healthcare access pandemic response

The Role of Centralized Triage Nurses in Answering Emergent Pediatric Triage Calls

Collection: AAACN 44th Annual Conference 2019 Posters

Type: Session

Speakers:

• Elizabeth Jones, BSN, RN

Tags: call center pediatric centralized triage emergent

Connect 2 Care – A One-Call System for Patients to Navigate the Health Care System

May 9, 2018

Collection: AAACN 43rd Annual Conference 2018

Type: Session

Speakers:

• Christine Savoie, BSN, RN
• Adrianne Bauer, MBA, BSN, RN
• Rhonda Tanner, MSN, MHA, BSN, RN

Tags: call center pcmh ambulatory care nursing patient satisfaction ahrq triple aim integrated health care denver health second level physician triage studer fqhc

The Evolution of Enhancing Patient-Practice Communications: Changing the Tires While the Bus is Going 120 mph

Apr 17, 2015

Collection: AAACN 40th Annual Conference 2015

Type: Session

Speakers:

• Deena Gilland, DNP, RN, NEA-BC, FAAN, Chief Nursing Officer, Emory Healthcare
• Diane Woods, MSN, RN, NEA-BC, Executive Director and ACNO for Ambulatory Practice and Regulatory Compliance, UC Davis Health

Tags: communications patient and family satisfaction patient access clinical care call disposition call center dashboard

The Evolution of Enhancing Patient-Practice Communications: Changing the Tires While the Bus is Going 120 mph

Apr 17, 2015

Collection: Topic Focused CNE Packages

Type: Session

Speakers:

• Deena Gilland, DNP, RN, NEA-BC, FAAN, Chief Nursing Officer, Emory Healthcare
• Diane Woods, MSN, RN, NEA-BC, Executive Director and ACNO for Ambulatory Practice and Regulatory Compliance, UC Davis Health

Tags: communications patient and family satisfaction patient access clinical care call disposition call center dashboard