Prevalence and Determinants of Violence in Ambulatory Care via the Telephone

Type: Article

Authors:

• June Fouse, MSN Ed, RN, NPD-BC, Clinical Nurse Educator, UCHealth
• Cara Spencer, PhD, RN, FNP-BC, Research Nurse Scientist, UCHealth
• Rachel Musenero, BSN, RN

Tags: telephone triage ambulatory care workplace violence WPV verbal abuse verbal violence verbal violence via telephone aggression reactive-expressive passive aggressive contributing factors management techniques