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323
Will Your Quality Program Keep Your Call Center Out of Court?
Date
April 8, 2011
Eliminating risk in any call center is a critical success factor. This presentation outlines the applicable industry standards and provide guidance on setting up a bulletproof continuous quality improvement (CQI) program.
Uncover some of the myths and fears abundant in telehealth practice about the use of MAs and UAPs. Discuss strategies for training, competency assessment, and avoiding litigation…
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