
Sherry Smith MSN, MBA, RN
Sherry Smith has been the chief consulting officer with 3CT for over 10 years. She has over 20 years’ experience with telephonic health care services, including call center operations for both demand and disease management product lines. In addition, she works part-time for the Joint Commission as a disease specific care reviewer. Ms. Smith is a nationally recognized speaker on call center issues such as remote workforce management, legal concerns, CQI, standards and accreditation, shared governance, and hiring and screening telehealth candidates, along with operational issues. She is an active member of AAACN, having chaired the task force revising the Scope and Standards of Practice for Professional Telehealth Nursing, having served as a member of the Telephone Nursing Practice (TNP) SIG and Nominating Committee. She also has been published in ViewPoint.
Appearances
- Identification901DateApril 26, 2013Credits6 CH | Expired April 23, 2015The TNPCC is designed to provide a baseline knowledge of concepts for nurses in any practice setting who handle telephone inquiries from patients…
Speaker
Sherry Smith, MSN, MBA, RN - Identification113DateMay 4, 2010Contact Hours available through: 5/7/2012
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Sherry Smith, MSN, MBA, RNSpecialties$25Standard Price - Identification123DateMay 4, 2010Contact Hours available through: 5/7/2012
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Sherry Smith, MSN, MBA, RNSpecialties$25Standard Price - Identification323DateApril 8, 2011Eliminating risk in any call center is a critical success factor. This presentation outlines the applicable industry standards and provide guidance on setting up a bulletproof continuous quality improvement (CQI) program…
Speaker
Sherry Smith, MSN, MBA, RNSpecialties - Identification901DateApril 9, 2011The TNPCC is designed to provide a baseline knowledge of concepts for nurses in any practice setting who handle telephone inquiries from patients…
Speaker
Sherry Smith, MSN, MBA, RNSpecialties - Identification113DateApril 23, 2013Credits1 CH | Expired April 23, 2015Uncover some of the myths and fears abundant in telehealth practice about the use of MAs and UAPs. Discuss strategies for training, competency assessment, and avoiding litigation…
Speaker
Sherry Smith, MSN, MBA, RNSpecialties$20Standard Price - Identification901DateMay 5, 2012Credits8 CH | Expired May 6, 2014The TNPCC is designed to provide a baseline knowledge of concepts for nurses in any practice setting who handle telephone inquiries from patients…
Speaker
Sherry Smith, MSN, MBA, RN - Identification122DateMay 20, 2014Credits1 CH | Expired May 23, 2016Contact hours available until 5/22/2016…
Speakers
SpecialtiesSession Categories$20Standard Price - Identification323DateApril 17, 2015Credits1 CH | Expired April 18, 2017Contact hours available until 4/18/17…
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Sherry Smith, MSN, MBA, RNGeneralSession Categories$20Standard Price - Identification323DateApril 17, 2015Credits1 CH | Expired April 18, 2017Contact hours available until 4/18/17…
Speaker
Sherry Smith, MSN, MBA, RNGeneralSession Categories$25Standard Price - Identification123DateMay 9, 2018Credits1 CH | Expired May 12, 2020Learn about the legal risks inherent in telephone nursing practice…
Speaker
Sherry Smith, MSN, MBA, RNSpecialtiesSession Categories$30Standard Price