Safety in Telephone Triage Practice

Although sound evidence regarding the role of the registered nurse in the practice of telephone triage has existed in the literature for well over a decade, clinical practice has not kept up, often resulting in unsafe care. This session identifies practice gaps and present strategies for effectively bringing clinical practice into line with the evidence. Together, these topics present landmark perspectives that can be used in development and application of telephone triage standards in the future.

Continuing Education Instructions and Disclosure Information:

Contact hours available until 4/15/2025.

Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online nursing continuing professional development (NCPD) evaluation. You will be able to print your NCPD certificate at any time after you complete the evaluation.

Disclosure of relevant financial relationships with ineligible companies (planners, faculty/speakers, reviewers):

Planning Committee Disclosures:
There are no Planning Committee disclosures to declare.

Speaker Disclosures:
There are no speaker disclosures to declare.

Commercial Support:
No commercial support declared.

Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and the American Academy of Ambulatory Care Nursing (AAACN).

Anthony J. Jannetti, Inc. is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.

AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.

Learning Outcome:
After completing this learning activity, the participant will be able to outline ways to promote telephone triage as professional nursing practice, ensuring that the RN performs all steps of the nursing process including initial data collection.