Drawing upon numerous resources as well as recent empirical research in ambulatory care settings, this presentation covers what facility evaluation is, and why it is important in supporting continuous improvement in ambulatory care. Speakers also describe the recommended approaches to measuring facility effectiveness and share results and applications from two health care systems that have engaged formal facility evaluation processes.

Contact hours available until 5/12/2020.

Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.

Disclosures:
No planning committee member or speaker declares any actual or potential conflict of interest.

Commercial Support and Sponsorship:
No commercial support or sponsorship declared.

Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.

Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.

Learning Outcome:
After completing this learning activity, the participant will be able to define a pre- and post-facility evaluation and interpret evaluation results relating to the continuous improvement process.

This session explores the evolution of a medical group’s RN care management model to provide targeted patient population management and improve patient outcomes as well as reduce emergency department use and readmissions.

Contact hours available until 5/12/2020.

Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.

Disclosures:
No planning committee member or speaker declares any actual or potential conflict of interest.

Commercial Support and Sponsorship:
No commercial support or sponsorship declared.

Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.

Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.

Learning Outcome:
After completing this learning activity, the participant will be able to explain the importance of the establishment of and need for continual evolution of a comprehensive ambulatory care management model for targeted patient populations to improve outcomes.

The speaker describes how RNs use a decision support tool with evidence-based algorithms to aid in determining the right level of care for each patient.

Contact hours available until 5/12/2020.

Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.

Disclosures:
No planning committee member or speaker declares any actual or potential conflict of interest.

Commercial Support and Sponsorship:
No commercial support or sponsorship declared.

Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.

Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.

Learning Outcome:
After completing this learning activity, the participant will be able to summarize a process for ensuring triage algorithms are evidence-based and meet best practice standards.

Contact hours available until 5/12/2020.

Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.

Disclosures:
No planning committee member or speaker declares any actual or potential conflict of interest.

Commercial Support and Sponsorship:
No commercial support or sponsorship declared.

Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.

Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.

Learning Outcomes:

Team-Based Care Model in the Ambulatory Care Setting: From Conception to Operationalization
Bryan W. Castle, MBA, BSN, RN; Linda Delaney, MSN, RN; Candice Washington, MSN, BA, RN
• After completing this learning activity, the participant will be able to summarize how to build a team-based care model from concept to implementation.

Catalysts for Growth: Pathways to Becoming a Person of Influence
Kimberly Regis, DNP, RN, PNP-BC
• After completing this learning activity, the participant will leave feeling equipped with practical steps to rejuvenate and inspire their daily practice and beyond.

A Team Approach: Improving Quality Outcomes through the Engagement and Empowerment of Frontline Staff
Janet Porritt, RN
• After completing this learning activity, the participant will learn a new way to facilitate meeting quality measures.

Improving Documentation in the EMR Utilizing Electronic Chart Auditing in the Ambulatory Care Setting
Mary-Ellen Gregory, RN; Sibil J. Blee, MSN, RN
• After completing this learning activity, the participant will be able to recognize the benefit of an electronic audit vs. a paper audit.

Making the Glass Slipper Fit for Our Patients: Identifying Key Roles in Primary Care to Enhance a Team-Based Model and Increase Patient Care
Kimberly Thacker Ennis, MSM, MSN, RN
• After completing this learning activity, the participant will be able to identify training methods to support patient care by enhancing the care delivery model in primary care.

Explore the framework of strategies and tactics used throughout the journey to develop a standardized clinical care staffing model for ambulatory care settings (MA, LPN, and RN).

Contact hours available until 5/12/2020.

Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.

Disclosures:
No planning committee member or speaker declares any actual or potential conflict of interest.

Commercial Support and Sponsorship:
No commercial support or sponsorship declared.

Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.

Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.

Learning Outcome:
After completing this learning activity, the participant will be able to describe the steps needed to develop an ambulatory care staffing model that assures top of license practice and the most effective utilization of different roles.

This session discusses the multifaceted problem of overuse of the emergency department and suggested strategies for addressing the issue.

Contact hours available until 5/12/2020.

Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.

Disclosures:
No planning committee member or speaker declares any actual or potential conflict of interest.

Commercial Support and Sponsorship:
No commercial support or sponsorship declared.

Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.

Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.

Learning Outcome:
After completing this learning activity, the participant will be able to outline emergency department utilization using care management strategies to reduce non-emergent ED visits.

Contact hours available until 5/12/2020.

Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.

Disclosures:
No planning committee member or speaker declares any actual or potential conflict of interest.

Commercial Support and Sponsorship:
No commercial support or sponsorship declared.

Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.

Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.

Learning Outcome:
After completing this learning activity, the participant will be able to discuss the effect that implementing a telehealth call center has on patient satisfaction, nurses’ job satisfaction, and the volume of calls.

This session outlines the impact to quality metrics and steps to implement an RN-led annual Medicare wellness visit within an organization.

Contact hours available until 5/12/2020.

Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.

Disclosures:
No planning committee member or speaker declares any actual or potential conflict of interest.

Commercial Support and Sponsorship:
No commercial support or sponsorship declared.

Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.

Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.

Learning Outcome:
After completing this learning activity, the participant will be able to identify the significance of the RN-led Medicare wellness visit to the patient and organization.

Contact hours available until 5/12/2020.

Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.

Disclosures:
No planning committee member or speaker declares any actual or potential conflict of interest.

Commercial Support and Sponsorship:
No commercial support or sponsorship declared.

Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.

Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.

Learning Outcome:
After completing this learning activity, the learner will be able to utilize the toolkit resources to execute care transitions.

The care management team (CMT) of Kaiser Permanente Colorado is an interprofessional team of RNs, clinical pharmacists, licensed clinical social workers, and medical assistants who collaborate to provide seamless, efficient case management for patients at no cost.

Contact hours available until 5/12/2020.

Requirements for Successful Completion:

Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.

Disclosures:

No planning committee member or speaker declares any actual or potential conflict of interest.

Commercial Support and Sponsorship:

No commercial support or sponsorship declared.

Accreditation Statement:

This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.

Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.

Learning Outcome:

After completing this learning activity, the participant will be able to identify the benefits of an interdisciplinary team approach to case management and improve efficiency and productivity of a team.

This session describes how by using the skill set of clinical informatics nurses as part of a larger team, Western Connecticut Medical Group succeeded in implementing an after-hours, direct-to-consumer telehealth program.

Contact hours available until 5/12/2020.

Requirements for Successful Completion:

Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.

Disclosures:

No planning committee member or speaker declares any actual or potential conflict of interest.

Commercial Support and Sponsorship:

No commercial support or sponsorship declared.

Accreditation Statement:

This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.

Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.

Learning Outcome:

After completing this learning activity, the participant will be able to describe the role of the clinical informatics nurse in implementing an after-hours telehealth program and expand telehealth use in ambulatory care.

The speakers share how one organization has worked extensively to provide a strong evidence based foundational onboarding plan for new nurse leaders, along with ongoing leadership development, in an effort to yield and retain effective leaders.

Contact hours available until 5/12/2020.

Requirements for Successful Completion:

Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.

Disclosures:

No planning committee member or speaker declares any actual or potential conflict of interest.

Commercial Support and Sponsorship:

No commercial support or sponsorship declared.

Accreditation Statement:

This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.

Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.

Learning Outcome:

After completing this learning activity, the participant will be able to describe the components of a successful orientation and ongoing development program for ambulatory care nurse leaders.